100% Fit Guarantee — Terms & Conditions
Our 100% Fit Guarantee means that if a fitment-critical part (foam or rubber surround, repair kit) genuinely doesn't fit your speaker, we'll cover the return and either give you a full refund or send a free replacement in the correct size — your choice.
To keep this guarantee fair and to let us verify every claim quickly, the following conditions apply. All three must be met for an order to be covered.
1. UK-based orders only
The 100% Fit Guarantee applies to orders shipped to a UK address. It does not currently cover international orders.
2. The model must be listed on the product page
Before ordering, check that your exact speaker make and model appears in that product's own description or fitment list. The guarantee only covers kits genuinely stated to fit your model — it does not cover a kit purchased as a general size guess without confirming the model fits.
If you're not sure which kit is right for your speaker, message us before ordering and we'll check for you.
3. You must tell us the model at checkout
When you check out, your cart includes a field asking "What speaker(s) are you repairing?". You must fill this in with the make and model of the speaker(s) the order is for.
This is how we verify, when your order comes in, that the correct part was ordered for the correct speaker. If this field is left blank, we have no way to confirm fitment against your order, and the guarantee will not apply.
What voids the guarantee
- The order was shipped outside the UK.
- The speaker model does not appear in the product's own fitment listing.
- No speaker model was provided in the "What speaker(s) are you repairing?" field at checkout.
How to make a claim
If your part doesn't fit, contact us with your order number and the speaker model before attempting to glue or alter the part. We'll confirm the fitment details against your order and arrange a free return, plus a full refund or a free replacement in the correct size.
This guarantee applies to fitment-critical items only (surrounds and repair kits). Tools, adhesives, and accessories are covered by our standard returns policy instead.